Find answers to the most common questions about our tires, orders, and policies
Ordering
How do I place an order? +
Browse our tire selection using the search by tire size or brand feature on the homepage. Once you find the right tires, add them to your cart and proceed to checkout. We accept all major credit cards, PayPal, and financing options.
Can I order by phone? +
Yes! Our tire experts are available by phone at (866) 335-8473 Monday–Friday 8am–6pm EST and Saturday 9am–4pm EST. They can help you select the right tires and place your order.
Do you offer bulk/fleet pricing? +
Yes. We offer special pricing for fleet orders of 10+ tires. Contact our sales team at (866) 335-8473 or use the contact form to get a custom fleet quote.
How do I know which tire size I need? +
Your tire size is printed on the sidewall of your existing tires (e.g., 295/75R22.5). You can also check your truck's door jamb sticker or owner's manual. Our team can also help you find the right size — just call us!
Can I cancel or modify my order? +
Orders can be cancelled or modified within 2 hours of placement. After that, the order may already be in processing. Contact us immediately at (866) 335-8473 if you need to make changes.
Shipping
How much does shipping cost? +
Shipping is FREE on orders over $500 to the contiguous United States. For orders under $500, a flat shipping fee of $49.99 applies. Alaska, Hawaii, and US territories may have different shipping rates.
How long does shipping take? +
Most orders ship within 1-2 business days. Estimated delivery is 3-7 business days depending on your location. You'll receive a tracking number via email once your order ships.
Do you ship to Alaska and Hawaii? +
Yes, we ship to Alaska and Hawaii, but additional shipping charges apply. Contact us for a shipping quote to these locations before placing your order.
How do I track my order? +
Once your order ships, you'll receive an email with your tracking number. You can also track your order using our Order Tracking page.
Returns & Refunds
What is your return policy? +
We offer a 45-day return policy on all tires. Tires must be unused, unmounted, and in their original condition and packaging. Mounted or used tires cannot be returned.
How do I initiate a return? +
Contact our customer service team at (866) 335-8473 or via the contact form. We'll provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
How long does a refund take? +
Once we receive your returned tires and verify their condition, refunds are processed within 3-5 business days. The refund will appear on your original payment method within 5-10 business days depending on your bank.
What if I received a damaged or wrong tire? +
Contact us within 48 hours of delivery with photos of the damage or incorrect items. We'll arrange a free replacement shipment at no cost to you.
About Tires
What's the difference between steer, drive, and trailer tires? +
Steer tires go on the front axle and are designed for excellent handling, steering response, and even wear. Drive tires go on the rear powered axles and feature deeper treads for better traction. Trailer tires are designed for lower rolling resistance and stability under load.
How do I read a tire size? +
For example, 295/75R22.5: 295 is the width in mm, 75 is the aspect ratio (height as % of width), R means radial, and 22.5 is the rim diameter in inches. For sizes like 11R22.5, 11 is the width in inches.
What does SmartWay certified mean? +
SmartWay is an EPA program that certifies tires meeting low rolling resistance standards. SmartWay certified tires can reduce fuel consumption by up to 3%, saving you money on long haul operations.
What is a retreadable casing? +
A retreadable casing means the tire body can be reused with new tread applied after the original tread wears out. This significantly reduces cost per mile and is common in commercial truck operations.
Financing
What financing options are available? +
We offer two financing options: PayPal Pay in 4 (split purchase into 4 interest-free payments) and Katapult (lease-to-own with no credit needed). See our Financing page for details.
Is there a minimum purchase for financing? +
PayPal Pay in 4 requires a minimum purchase of $30 (max $1,500). Katapult has no minimum purchase requirement.
Account
Do I need an account to place an order? +
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and access member discounts.
How do I reset my password? +
Click "Login" in the top navigation, then click "Forgot Password." Enter your email address and we'll send you a password reset link within a few minutes.